Government 4.0 – the public sector in the digital age
- Sebastian Stern, Matthias Daub, Julia Klier, Anna Wiesinger, Axel Domeyer
- Mar 2018
- McKinsey Global Institute
- International
Just like private companies, public authorities are under pressure to digitize their service offer and internal processes. The opportunity for efficiency gains is huge, both for government agencies and private players. Digitization also holds the promise to expand the participation of citizens in public processes. But digitizing an entity as large and as complex as the public sector is an enormous transformation task. What is more, the “digitization of everything” creates a host of new policy challenges for governments. In this article, we examine the digitization of public administration, the automation of public sector workflows, and policy issues ranging from structural changes of the job market to cybersecurity. While we look abroad for examples and inspiration, most of our observations and inferences relate to Germany.
