Mastering Transformation in the Public Sector
- Agnes Audier, Rodolphe Chevalier and Lucie Robiuex
- Jun 2018
- Boston Consulting Group (BCG)
- International
Public sector actors - no less than private sector ones - now confront a world of unprecedented disruption. Environmental dangers, demographic and cultural shifts, rising expectations of efficiency in government, and of course, rapid and ceaseless technological innovation continue to upend familiar paradigms. This makes transformation - that is, achieving a fundamental change in strategy, operating model, organization, people and processes - as much an imperative for the public sector as for the private sector.
But public sector entities find transformation particularly daunting - especially when it comes to creating and communicating the case for change and ensuring sustainable delivery of results for stakeholders. In this report, BCG employs its 'three peaks' framework for tranformation in the public sector to guide organizations through every phase of the end-to-end transformation process.
