This study aims to contribute to the literature on
The target audience is emerging and developing countries exploring ways of improving their IT platform. The first section of this study describes the characteristics of a DMS and articulates the benefits of a well-functioning system. The second section touches upon the coverage and functions expected from a DMS, including its integration with external systems. The third section discusses the pros and cons of selecting and implementing an off-the-shelf versus an in-house developed system. The fourth section presents the findings of a survey covering 31 countries with the objective of collecting information on the DMS currently used by DMOs and the respondent countries’ aspirations. The closing section draws some general conclusions.